Question 1

How does your solution work?

Accepted Answer

Our streamlined process gets you translating in minutes: 1. Choose your integration type (website, document, or API). 2. Configure translation settings like language and tone. 3. Review and go live, either internally or automatically.

Question 2

How quickly can I get started?

Accepted Answer

You can go from signup to full operation in 5-15 minutes. Initial setup takes 2-5 minutes, integration 3-10 minutes, and production deployment can happen the same day.

Question 3

What integrations do you support?

Accepted Answer

We support API integration for custom apps, direct website translation for platforms like WordPress and Shopify, document translation, and marketing material translation. Custom integrations are also available.

Question 4

How do I know the quality is good?

Accepted Answer

We ensure accuracy with a multi-layered process: automated QA checks, custom glossary integration for brand consistency, and a continuous learning model that improves over time. We use the most accurate AI models available.

Question 5

Do you only support French and English?

Accepted Answer

No, we support over 70 languages and variants, including European languages (French, Spanish, German), Asian languages (Chinese, Japanese, Korean), and regional variants (Canadian French, Latin American Spanish).

Question 6

Can you handle technical or specialized content?

Accepted Answer

Yes, we excel at translating specialized content for various industries, including Legal, Medical, Engineering, and Financial Services. We can tune our AI using your reference documents for maximum accuracy.

Question 7

How does pricing work?

Accepted Answer

Our pricing is flexible. We offer usage-based pricing (pay-as-you-go), predictable monthly plans, and tailored enterprise solutions for high-volume needs. See our pricing page for details.

Question 8

Is there a free trial?

Accepted Answer

Yes, we offer a free tier that lets you test all our features without a credit card. It's risk-free and includes support to help you get started.

Question 9

How secure is my data?

Accepted Answer

Your data is protected with enterprise-grade security. We use encrypted storage (at rest and in transit), follow GDPR and PIPEDA best practices, and implement strict role-based access controls.

Question 10

Do you store or share my content?

Accepted Answer

We never share or sell your content. It is stored securely and encrypted for the sole purpose of maintaining translation consistency and quality. You control the data and can delete it at any time.

Question 11

What support do you provide?

Accepted Answer

We offer 24/7 support. Options include email and chat support, onboarding assistance, team training sessions, and a self-service knowledge base. We tailor support to your team's needs.

Question 12

Do you offer partnership opportunities?

Accepted Answer

Yes, we offer several partnership opportunities, including a Reseller Program, Integration Partnerships, Agency Partnerships with white-label solutions, and Strategic Alliances for long-term growth.

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